Seminar description

Gentleman in overalls

In addition to a service technician's technical competence, a significant factor relating to customer satisfaction and the likelihood of being recommended further has to do with the person's comportment and customer interaction. This seminar shows how important and demanding the tasks of a service technician are. It helps professionals to see things from the layman's point of view, makes for more enjoyment of one's occupation and less stressful customer care.

Target group:

service technicians


1/2 day

Seminar fees:

HANSA bears the seminar costs including refreshments during the seminar


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