HANSA Warranty

All Hansa faucets and accessories are designed and manufactured according to the EN standards and flawless operation is guaranteed under appropriate conditions specified in the EN-standard. We kindly ask you to read, follow and archive instructions enclosed with the product.

Important notes on HANSA products

Two (2) years

Warranty covers manufacturing and material faults according to local consumer protection law and is valid for two (2) years from day of purchase or in case there are no documentation of purchase (receipt), two (2) years from manufacturing stamp’s year and month.

Five (5) years

Limited warranty for functional components used in private households: single lever mixer cartridge, ther mostatic faucet cartridge, magnetic valve and sensor. Warranty covers material or manufacturing failures but not additional expenses. HANSA reserves the right to investigate the case.

Ten (10) years

Availability guarantee for functional components and spare parts of all HANSA products manufactured after 1.1.2012.

Warranty limitations

These warranty terms are given only for HANSA faucets and accessories that are equipped with original HANSA parts and maintained and used according to the use and maintenance manual. The stipulations of local authorities and legislation must be complied within installations of faucets and water fittings and in planning them.
HANSA warranty does not apply to faults caused by wrong assembly, wrong installation, wrong cleaning, misusage, lack of repairing, lack of service or of impurities in the water. Warranty does not apply to batteries in electronic faucets. Warranty does not limit the consumer’s statutory rights under applicable and mandatory national consumer protection law. These terms and conditions have been made under and shall be governed by and construed in accordance with the laws of Finland.

Fault announcement

Warranty applies only to the faults that are announced to HANSA or the reseller within a seller in reasonable time (normally within 14 days), from discovering the fault. Procedure of repairing should be agreed on with HANSA or its representative.